Founder / CEO
Entrepreneur, Technologist, Rotarian, Small Business advocate, and Social Media bum! As the Founder and CEO of the MARJEN Technology Group, Raj Croager leverages his strong and diverse background in management, technology and franchise management to help serve Small and Mid-Market businesses. Before starting the MARJEN Technology Group, Raj served as FASTSIGNS’ Chief Information Officer (CIO) and vice president of information technology (IT). In those roles, he provided both hands-on management and strategic direction for the company’s technology needs, leading processes to support the information technology requirements of more than 550 FASTSIGNS® centers worldwide. Prior to holding executive management roles with FASTSIGNS, Raj worked as a Franchise Business Consultant helping Small and Mid-market business owners plan and grow highly efficient and profitable businesses, define personal and business goals, and ultimately develop Exit Strategies to maximize their investments.
Principal Consultant – Managed Services
As the Principal Consultant – Managed Services for the MARJEN Technology Group, Russell Gravitt utilizes his many years of IT experiences to bring a level playing field to Small and Mid-Market businesses. Before joining the leadership team at the MARJEN Technology Group, Russell served as Manager of Information Systems, Network Administrator and Lead Helpdesk Technician with FASTSIGNS International Inc over a period of 12 years. In those roles he was responsible for troubleshooting the corporate staff as well as the 550 franchisees technical questions over the telephone or via remote network connection, PC Support and Network Administrator, end-user support, purchasing, network support and maintenance, and rolling out hardware and software upgrades. Russell’s desire is to bring a world class experience to our customers, while maintaining a small town atmosphere for customer service. Russell credits growing up in a small town for helping him develop his strong work ethic, good communication skills and his ability to build relationships. Russell received his Bachelor degree in Business Administration with a concentration in computer information systems in 1998 from McMurry University.
The newest member of the leadership team, Michael El-Rayes is the Helpdesk Supervisor and serves as the Service Desk Lead, training the support staff and helping creating automation and workflow to more effectively serve our clients. Michael’s history prior to MARJEN Technology Group included working in the computer department of Temple University, where he attended, and numerous jobs in the restaurant industry, which he credits for his client-oriented approach to support. Joining the team shortly after college, Michael offers a valuable perspective into technology and ensuring our clients needs are not just addressed, but also improved for the future. Michael grew up in a small suburb outside of Philadelphia. His 10+ years at MARJEN Technology Group and commitment to serving the customer has helped bring him into the leadership team.