60 Minute response time or less. – Guaranteed in writing

We answer our support lines LIVE and guarantee to have a technician working to resolve your issue within 60 minutes or less. Most other IT firms DON’T guarantee response times, and the industry average is 4-6 hours to respond. Imagine if your company has an average of 1 support request a week and it takes a technician 4 hours to respond each time, you’ll end up wasting 208 hours – or 8.6 weeks – WAITING on your technician to simply respond to your request; not including the time it may take them to resolve the problem. Even at minimum wage that is over $1500 in downtime just waiting to get a call back!