Help Desk Service

As an IT partner, not just a provider, we understand how important critical business services are to your daily operations. This is why we spend so much time aligning our technology support with just such business services. By combining 24x7x365 monitoring of your systems with rigorous preventative maintenance and unlimited on-call support, our Help Desk Service covers all of your bases at all times.

One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our Help Desk Service solution, we can detect and prevent many network failures from ever happening.

This service entails frequent and comprehensive preventative maintenance as well as robust, real-time monitoring of your critical network and desktop devices. By employing these methods simultaneously, we ensure the reliability and stability of your IT assets. A regularly maintained network means fewer failures, yielding higher productivity and savings on support costs for you.

With MARJEN Tech’s Help Desk Service, your exposure to security risks is also dramatically lessened, and frustration from unstable IT resources almost vanishes. We enable our customers to focus on their core business functions by taking the worry out of operating on a computer network.

Are you plagued by:

• Network Neglect? Is your network perceived as a “necessary evil” and not as integral to improving business performance?
• Downtime? Are IT outages prohibiting your employees from working efficiently and reaching their goals?
• Distracted employees? Is your staff often forced to deal with distracting IT problems that are outside of their job description?

How we can help:

• Increased productivity: Continuous insight into your network lets us reduce the business impact of IT failure by shortening the time from network failure to issue resolution.
• Reduced business impact from IT failures: Combining preventative maintenance, remote monitoring, and always available remote Help Desk support means we minimize failures that could impact your business. Your network behaves in a stable and reliable manner.
• Reduced network downtime through proactive maintenance: Through regular, preventative maintenance activities designed to keep your network operating efficiently, we reduce the number of emergency incidents you encounter.

Help Desk Service Features:

• Preventative Maintenance ensures that your servers, PCs and other vital network devices function optimally. This improves reliability and security.
• 24x7 Performance Monitoring ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally.
• Firewall Management continually manages the operation and effectiveness of your corporate firewall, which is a complex system that needs thorough attention to keep your business secure.
• Security Policies and Configurations uses properly designed and implemented security and user policies to ensure your network is secured from the inside out. We report any infractions that occur.
• Email Content Filtering proactively blocks SPAM email, reducing the amount of time your employees spend reading and deleting unwanted and unsolicited email.
• Unlimited Remote Support allows you to call or message our Help Desk technicians should an error actually occur. We’re always ready to help, no matter the time of day or size of the problem.