Staggering amounts of information is generated every day and many businesses would struggle to operate without their databases. In fact, experts agree that by 2020, there will be 1,700 gigabytes of data generated per person on the planet. If you’re a business that’s worried about protecting its data, analytics tools are a great place to […]
Virtualization addresses many challenges that businesses face when upgrading their hardware and network. That’s because deploying virtualized systems offers an affordable and flexible solution to a typically arduous problem. But before you invest in a virtualized infrastructure, consider the following costs and benefits. The advantages One of the most significant advantages of virtualization is that […]
There’s no telling when natural disasters will occur. When they do, certain regions in the country often bear the brunt of their impact, like when Hurricanes Harvey and Irma hit certain states in 2017. With a well-designed disaster recovery (DR) plan, your business can be spared from total devastation. Determine recovery hierarchy Certain parts of […]
Even to this day, many people doubt the cloud’s security.. However, experts argue that it’s almost always better than that of local area networks (LANs). So whether you’re considering a cloud web server or internet-based productivity software, take a minute to learn why the cloud might just be your best option. Hands-on management Unless you […]
Ransomware like CryptoLocker and WannaCry has become more sophisticated over the years. No wonder that more ransomware attacks are expected this year. To fend off these threats, turn to virtualized disaster recovery (DR) solutions. They’re your best defense against ransomware. Virtual DR Virtual DR solutions allow you to create point-in-time copies or “snapshots” of operating […]
Voice over Internet Protocol (VoIP) telephony systems are great for today’s businesses. They’re more mobile with greater functionality and better cost efficiency versus traditional landline phones. But as with any technology, VoIP is vulnerable to disruptions due to equipment failure, disasters, and cyberattacks. Plan ahead and make sure your VoIP can weather any breakdown.
Invest in VoIP monitoring services
Before implementing any disaster recovery solutions, install a third-party VoIP monitoring service to keep tabs on the status of your phone system. This will identify all network issues disrupting your phone system, so you can resolve them quickly.
Choose your VoIP provider wisely
When evaluating VoIP systems, you must verify your provider’s service-level agreements. Ask them about their security and availability guarantees, and how they’re able to achieve them.
Whomever you partner with, be sure they host your VoIP systems in facilities that are safe from local disasters. Your provider should also use advanced network security services to protect your calls.
Have a backup broadband line
Because VoIP solutions are dependent on internet connections, you should have a backup or alternate internet service in case one network goes down.
Ideally, one internet service provider (ISP) will be dedicated to your VoIP service, while another supports your main computer network. Once you’ve installed both networks, you can then program them to automatically transfer services to the other should one network fail. Thus, if your main phone network goes down, your VoIP solution switches to the other network so you can keep working.
Of course, subscribing to two separate ISPs will increase your internet expenses, but the cost to maintain both is far less than the cost of significant downtime.
Route calls to mobile devices
With a cloud-based VoIP solution, you can choose where to receive your calls with call forwarding — a feature that automatically reroutes incoming calls to other company-registered devices. If your main office is hit by a local disaster or network outage, your employees can continue working from their mobile devices as if nothing happened.
To benefit from this feature, make sure to register all employee mobile devices to your VoIP system and configure such devices to receive rerouted calls.
And don’t forget to set policies for remote working. You should have rules that forbid staff from connecting to public WiFi networks, as this can put them at risk of VoIP eavesdropping.
Test your plan
There’s little value in a VoIP continuity plan if it isn’t tested on a regular basis. Test your VoIP service and check whether contact details are up to date, call forwarding features are routing calls to the right devices, and your backup internet service works. Ultimately, your goal is to find flaws in your VoIP recovery strategy and make necessary adjustments to avoid them from occurring in the future.
If managing VoIP is too time-consuming and complex, call our professionals today. We design, implement, and test a powerful, disaster-proof VoIP phone system to ensure your communications are always online.
Almost every modern mobile device allows you to send and receive emails, download and upload media files, store data, and even close business deals. As mobile devices have become indispensable in everyone’s personal and professional life, the security risks have also increased — and backing them up has become more critical than ever. Malware on […]
Disaster recovery (DR) isn’t what it used to be. Long gone are the days when a DR solution cost over a hundred thousand dollars and relied predominantly on tape backups. Cloud computing has dramatically changed the DR landscape. Unfortunately, there are still many misconceptions about DR. Here are a few of the myths that no […]
Most business owners don’t think of Virtualization when talking about Disaster Recovery (DR). However, virtualization actually serves as an effective disaster recovery plan. Here’s a breakdown for those unfamiliar with how the one can serve as a reliable way of implementing the other. Unlike tape backups, Virtualization restores your entire system in four hours or […]
Just because your IT provider has a plethora of awards and certifications under its belt doesn’t mean that you can blindly hand over your business’s future to them. Often times, there are some aspects in your business continuity plan that tend to be overlooked by your provider. We have rounded up some of these issues […]